Free Cetaphil sunscreen on orders over ₹699
Contact Us
Last updated 12 August 2026
The fastest way to reach us is team@douyinshop.in. We answer every message, usually within one working day.
What to include
If it is about an order, quote your order number (for example #DYS4807) and we can help you much faster.
Order tracking
Tracking is emailed as soon as your parcel ships. You can also see every order under your account.
Returns
Damaged or wrong item? See the Returns & Refunds page — email us within 48 hours of delivery with a photo and we will sort it out.
Business details
Douyin Shop · Aizawl, Mizoram, India